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Customers who live in the following states will have sales tax listed at checkout as a separate line item: CA, CO, CT, GA, HI, IL, IN, IA, KY, LA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, OK, PA, RI, SD, UT, WA, WI, WV, and WY. These taxes are imposed by the state on the purchase of goods and services and are not limited to Martie. The applicable rate is set by each state respectively.
Please read all terms thoroughly before agreeing to purchase via the Preorder system. Once added to the Preorder list for a subscription (waitlist), you have agreed to purchase that particular item. Any cancellation of a Preordered item will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement. All preorders are non-refundable. Discounts may not be applied to preorder items.
Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Shop items will not be bundled with subscription orders. More shipping information can be found here.
Free shipping for all domestic orders of $79 and Canadian orders of $99. Free shipping applies to Economy shipping only. This excludes digital items and items with fixed shipping.
Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please see our shipping page for further clarification.
Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders & subscriptions. Please review those items, as these terms apply to duplicate items as well.
Month-to-month commitment means that you are signing up for a recurring monthly subscription without a long-term commitment. This subscription option is recurring and will continue until you contact us to cancel.
Your credit/debit card will be billed when you start your subscription. You will then be charged on the 25th of every month for your (blank) box subscription.
To cancel your (blank) box subscription, you must contact our Customer Experience team here or via live chat. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 20th and the 25th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees.
If you have a month-to-month subscription and you request to cancel between the 20th and the 25th of the month, there will be a $15 cancellation fee. After your subscription order has shipped on the 25th, you may then get in touch with us to cancel your subscription. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Our customer experience team is more than happy to answer any questions or concerns you may have regarding the above policies!
Each type of subscription (month-to-month, 6-month, and 12-month) is ongoing, so you will continue to receive a monthly kit until you contact us to cancel. Your subscription will continue on a month-to-month basis at the rate you initially signed up with. If you wish to cancel following final shipment within your initial commitment, we simply ask that you contact us here or via live chat.
For information regarding cancellation prior to the completion of your commitment, please refer to “Can I cancel my subscription?” located in this FAQ thread.